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Home | Blog | Frequently Asked Questions at Reddiseals
We think our Online Chat function is incredibly helpful in answering any questions you may have about our products, it’s available from 9.00am – 4.30pm every weekday and these are some of the questions we get asked more frequently. We hope they help you!
1. Do you export to Australia and Europe?
Yes we can export your goods out of the UK! We have a dedicated export department knowledgeable in all export and import documentation along with packing requirements and restrictions. The cost of your export will depend on where you are and what kind of goods you are ordering. For a more detailed quote, give our sales team a call on (+44) 01905 791876 and they’ll be able to advise you on your specific requirements.
2. Can I order a sample of this product?
We have free samples readily available for a variety of our products, just call and ask what we have available.
3. What tape do you recommend for glazing?
This will depend on the application. For example, Georgian Bar Tape is specifically designed to adhere Georgian bars to glass, Butyl Tape is ideal for fully bedded in frames and is tried and tested to work with Silfix U9 and EPDM Tape is an extruded closed cellular rubber sealing strip which ensures air and water tightness in windows. We have a range of data sheets on the website with further information on the products and we’re always on hand to answer any specific questions surrounding particular products.
4. What’s the difference between parting bead and staff bead?
Staff bead is used around the edge of the window to keep the glass snugly and neatly against the frame, whereas parting bead is inserted between the two sash windows to ensure they move independently of one another without too much friction. We stock both in a variety of sizes, so we’re sure to have what you’re looking for.
5. How do I shop with Reddiseals on my mobile phone?
Our website is mobile optimised so it’s never been easier to use your phone or tablet to shop at Reddiseals! We’ve got some in depth instructions on setting up the Reddiseals website on your phone, you’ll find them here.
6. Do you have a digital version of the catalogue available
Of course! We’ve got our main catalogue available to download, along with extensive technical data sheets for our products. You’ll also find calculators for balances and pulleys in our Downloads section too.
7. Can I use my credit account online?
Yes, you can. Simply log into your account using the ‘my account’ link on the top right of the homepage, enter your password when prompted and start shopping!
8. What weights would I need for my window
You’ll need to weigh your window to work out what weights you’ll need and we have a handy lead weight cutting guide to help you work this out. As always, if you have any questions regarding your lead requirements, give our friendly sales team a call on (+44)01905 791876. Bulk buy pricing is also available, great for bigger projects!
With over ten years of marketing experience across a wide range of platforms in a variety of industries, Becky has worked with the team for a couple of years now and her abilities and experience have certainly made Reddiseals stand out from the crowd.
Reddiseals is the number one choice for sash window, casement window and door furniture in the UK and has provided quality products to the joinery industry for 30 years.