For Technical Support and Advice

Next Day Delivery

Free for UK Orders over £95*

Ordering and Delivery

COVID-19 Updates

We want to minimise risk to both our customers and staff, therefore our Trade Counter is still currently closed until further notice.

Our CLICK & COLLECT service is fully operational.   If you wish to place an order, please use the website or contact us on 01905 791876 and we will be happy to process your order, advise you of our current collection procedure and confirm a collection time.

Our delivery couriers, DX Freight, have advised that if you do not wish to sign for delivery, drivers will sign on your behalf with CV (Coronavirus) in the signature field.

There is still the opportunity for you to check your goods and confirm you’re happy with them – missing or damaged parcels cannot be reported at a later date.

Ordering from us

Order Online
Order by phone

Deliveries

Free Next Day Delivery when you spend £95 or more!

*Excludes Lead and Steel shipments, Out of Postcode areas (please refer to our map) and International Delivery.

Refer to our delivery matrix for details or alternatively contact our Sales Team for further detail.

Deliveries will be made by our chosen delivery partner between 8am – 6pm each working day. Saturday deliveries will be made before 2pm as specified.

Ordering and Delivery

  • Order before 4:30pm Monday – Friday for a Next working Day or a Standard 3 Day Delivery Please note, last orders for lead are 3.45 pm
  • Order before 4.30pm Monday – Friday for Guaranteed pre 12 next working day delivery (surcharges apply) Please note, last orders for lead are 3.45 pm
  • An additional large item/Long length surcharge will be applied for items over 1.1m as they require additional work to handle (only applicable if order value falls under the Free delivery carriage threshold) This surcharge is charged per consignment.
  • Remote and offshore areas may be subject to additional charges and a longer delivery timeframe. Delivery costs will be calculated and advised at time of order. . Please call for information or refer to our delivery map for details.
  • Upon delivery – All deliveries must be signed for. If we are unable to deliver, a card will be left with a FREEPHONE number to call to rearrange delivery
  • Royal Mail deliveries are subject to a 3-5 day delivery time. For up to date Royal Mail delivery lead times, please click here.
  • All prices exclude delivery , duty & VAT charges

Payment options

Pay by Credit Card
Credit Account
Pay by Pro Forma

What is 3-D Secure?
Reddiseals operate a 3-D Secure Store for the peace of mind of their internet customers.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and Mastercard, to reduce fraudulent purchases by verifying purchaser identity during online transactions. The benefits of implementing 3-D Secure include a reduction in disputed transactions and chargebacks and their resulting financial expense.

Visa has branded this program as ‘Verified By Visa’, while Mastercard’s version is called ‘Mastercard SecureCode’. Reddiseals are using and support both Verified by Visa and Mastercard SecureCode as part of our standard service to those customers that have registered for 3-D Secure.

The primary benefit of 3-D Secure for the cardholder is that 3-D Secure provides increased confidence that their card details are secure when purchasing over the internet.

Pickup from our Trade Counter

Trade counter pick up

We want to minimise risk to both our customers and staff, therefore our Trade Counter will be closed until further notice. If you wish to place an order, please use the website or contact us on 01905 791876.

You can save on delivery charges by collecting directly from our Droitwich Trade Counter – simply select ‘Collect in Person From Droitwich (Free)’ at the checkout and our sales team will contact you to advise when your order can be collected. Orders made after 4pm will be made available for collection from 9am the following working day. For more information on trade counter collections click here.

EU and International Shipments

We deliver to the UK , EU and Internationally, if you would like to find out how much a delivery would cost, please contact our export sales team at sales@reddiseals.com

  • Orders received from the EU, Eire and NI are now subject to customs clearance fees & documentation charges. The export fee will be advised and charged prior to despatch of your order.  Reddiseals terms of delivery are on a DAP basis (delivered at place).  This is via our chosen delivery partners who are responsible for the delivery of the goods including transport costs to the named destination.
  • DAP terms exclude import duties and taxes at point of delivery if applicable. The costs of carrying out all the necessary import formalities are expressly excluded and these charges, if applicable would need to be paid at destination by the customer prior to the release of goods and onward from the delivery company.

Returns

return phone
Returns email
Returns form download

If you are not entirely satisfied with your purchase, we’re here to help.

Business Customers – we may accept the return of goods from you within 28 days of delivery, subject to prior arrangement, agreed handling charges and the receipt of goods which are fit for resale. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and conditions will apply (clause 11.1 and 13).

Consumers – generally have the right to return goods within a period of 14 working days (a cooling-off period), beginning with the day after the item is delivered. We can accept the return of complete product, which is unused and in a fit-for-resale condition. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and Conditions may apply (clause 11.2 and 13.11).

To be eligible for Returns, we ask all customer and consumers to make a prior arrangement via phone, email, or in writing, using the contact details below.

Your item/s must be unused and in the same condition that you received it. Returned item/s must be in the original packaging. Your item needs to be accompanied by a receipt or proof of purchase, and completed returns form available here.

Dependent on the nature of the return a handling charge may apply. Details will be given upon initial contact with our customer service team.

Shipping
You will be responsible for paying for your own shipping costs for returning your item (unless the goods are defective). Some Consumer customers will be entitled to a refund, subject to our terms and conditions (see clause 13). Any additional costs incurred by Reddiseals to returns the goods will be deducted from your final refund, unless clause 13.11.7 of our terms and conditions applies.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, our customer services team will initiate a refund, where relevant, to your credit card, or original method of payment. Terms and conditions will apply (clause 13).

Returns form
Download your returns form click here

Please click here to view our full terms and conditions.

Contact Us
If you have any questions on how to return your item to us, contact us.

Reddiseals
Building 3, Ten Acres, Unit 1
Berry Industrial Estate
Droitwich
Worcestershire
WR9 9BG
United Kingdom

01905 791876
info@reddiseals.com