Ordering and Delivery

Ordering from us

Order Online
Order by phone
Trade Counter

Deliveries

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Free Standard Delivery when you spend £100 or more!*

*Excludes lead and steel shipments, out of postcode areas and international delivery. Oversize surcharges apply in remote areas.

  • 98% of orders before 4pm are delivered next working day
  • Orders placed after 4pm are delivered in two working days
  • Remote and offshore areas may be subject to additional charges and longer delivery. Please call for information
  • All deliveries must be signed for. If we are unable to deliver, a card will be left with a FREEPHONE number to call to rearrange delivery
  • All prices exclude duty & VAT charges
8.50 Standard Delivery
Next Day 19
Saturday 50
Royal Mail Prices
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We reserve the right to amend prices subject to fluctuations in fuel surcharges. Worldwide shipments may be subject to local duty and taxes. Lead and steel surcharges apply. Order before 4pm Monday – Thursday for guaranteed next day delivery.

Payment options

Pay by Credit Card
Credit Account
Pay by Pro Forma

What is 3-D Secure?
Reddiseals operate a 3-D Secure Store for the peace of mind of their internet customers.

3-D Secure is a credit and debit card authorisation program, implemented by Visa and Mastercard, to reduce fraudulent purchases by verifying purchaser identity during online transactions. The benefits of implementing 3-D Secure include a reduction in disputed transactions and chargebacks and their resulting financial expense.

Visa has branded this program as ‘Verified By Visa’, while Mastercard’s version is called ‘Mastercard SecureCode’. Reddiseals are using and support both Verified by Visa and Mastercard SecureCode as part of our standard service to those customers that have registered for 3-D Secure.

The primary benefit of 3-D Secure for the cardholder is that 3-D Secure provides increased confidence that their card details are secure when purchasing over the internet.

Pickup from our Trade Counter

Trade counter pick up

You can save on delivery charges by collecting directly from our Droitwich Trade Counter – simply select ‘Collect in Person From Droitwich (Free)’ at the checkout and our sales team will contact you to advise when your order can be collected. Orders made after 4pm will be made available for collection from 8.30am the following working day. For more information on trade counter collections click here.

Export

We deliver to the UK and the following countries, if you would like to find out how much a delivery would cost, please contact our export sales team at sales@reddiseals.com

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Returns

return phone
Returns email
Returns form download

If you are not entirely satisfied with your purchase, we’re here to help.

Business Customers – we may accept the return of goods from you within 28 days of delivery, subject to prior arrangement, agreed handling charges and the receipt of goods which are fit for resale. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and conditions will apply (clause 11.1 and 13).

Consumers – generally have the right to return goods within a period of 14 working days (a cooling-off period), beginning with the day after the item is delivered. We can accept the return of complete product, which is unused and in a fit-for-resale condition. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and Conditions may apply (clause 11.2 and 13.11).

To be eligible for Returns, we ask all customer and consumers to make a prior arrangement via phone, email, or in writing, using the contact details below.

Your item/s must be unused and in the same condition that you received it. Returned item/s must be in the original packaging. Your item needs to be accompanied by a receipt or proof of purchase, and completed returns form available here.

Dependent on the nature of the return a handling charge may apply. Details will be given upon initial contact with our customer service team.

Shipping
You will be responsible for paying for your own shipping costs for returning your item (unless the goods are defective). Some Consumer customers will be entitled to a refund, subject to our terms and conditions (see clause 13). Any additional costs incurred by Reddiseals to returns the goods will be deducted from your final refund, unless clause 13.11.7 of our terms and conditions applies.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, our customer services team will initiate a refund, where relevant, to your credit card, or original method of payment. Terms and conditions will apply (clause 13).

Returns form
Download your returns form click here

Please click here to view our full terms and conditions.

Contact Us
If you have any questions on how to return your item to us, contact us.

Reddiseals
The Furlong
Berry Industrial Estate
Droitwich
Worcestershire
WR9 9BG
United Kingdom

01905 791876
info@reddiseals.com