For Technical Support and Advice

Free UK Delivery

on Orders over £95*

Ordering and Delivery

Deliveries

Free Delivery on orders over £95* (excluding VAT and delivery)

Delivery optionsOrders over £95*Orders under £95
Express Delivery – 1 to 2 working daysFREE£7.45
Guaranteed Next day**£14.95£14.95
Weekend service**£34.95£34.95
Click and collectFREEFREE
Royal Mail 1st Class (Under 2kg)6.98
Royal Mail 2nd Class (Under 2kg)4.98
***Long length surcharge3.453.45

*Excludes Lead and Steel shipments, Out of Postcode areas and International Delivery.

Express delivery and Guaranteed next day delivery will be made between 8am – 6pm each working day.

Weekend Service – Deliveries will be made Saturday before 2pm.

**We cannot guarantee next day delivery for Out of Postcode areas and International Delivery

***An additional large item/Long length surcharge will be applied for all orders with items over 1.1m as they require additional work to handle. This surcharge is charged per consignment.

Ordering from us

Place your order online or alternatively contact our sales team on 01905 791876 and we will be happy to process your order, advise you of current delivery options or collection procedures and collection times.

Ordering and Delivery

  • Order before 4:15pm Monday – Friday for same day despatch.
    Please note, last orders for lead and steel weights is 3.45 pm
  • Remote and offshore areas may be subject to additional charges and a longer delivery timeframe. Delivery costs will be calculated when placing your order. If unsure, please call for further information and guidance on out of postcode and areas where surcharges apply.
  • Upon delivery – All deliveries must be signed for. If we are unable to deliver, a card will be left with a FREEPHONE number to rearrange delivery at a time convenient to you.
  • There is still the opportunity for you to check your goods and confirm you’re happy with them – missing or damaged parcels need to be reported immediately to Reddiseals.
  • Royal Mail (can we put the RM logo here) deliveries can take up to 5 days for delivery.  Click for up to date Royal Mail delivery lead times.
  • Reddiseals use a range of delivery partners so we can offer several different delivery options to meet our customers’ requirements. Most of these will arrive on time, as expected. Due to circumstances beyond our control, Reddiseals cannot accept liability for the occasional late or missed delivery. Consequently, we are unable to issue a refund or compensation on delayed or missed deliveries.

All product prices show VAT included and excluded.  Duties and any further delivery charges are calculated at checkout.

Delivery to Scotland, Highlands, Remote Islands and Offshore

  • Surcharges may apply to Scotland, Scottish Highlands, Remote Islands and Offshore. And will be calculated at checkout or alternatively, please call for further details.

Payment options

3-D Secure credit cards, credit account or pro-forma invoice

What is 3-D Secure?

Reddiseals operate a 3-D Secure Store for the peace of mind of their internet customers.

3-D Secure is a credit and debit card authorisation programme to reduce fraudulent purchases by verifying purchaser identity during online transactions. The benefits of implementing 3-D Secure include a reduction in disputed transactions and chargebacks and their resulting financial expense.

Reddiseals are using and support Visa ‘Verified by Visa’, Mastercard ‘Secure Code’ and American Express ‘Safe Key’ as part of our standard service to those customers that have registered for 3-D Secure.

The primary benefit of 3-D Secure for the cardholder is that 3-D Secure provides increased confidence that their card details are secure when purchasing over the internet.

Alternatively for Trade customers, if you wish to apply for a credit account – call a member of our sales team on 01905 791876 for further information and assistance.

Pickup from our Trade Counter

You can save on delivery charges by collecting directly from our Droitwich trade counter – when ordering online, simply select ‘Collect in Person from Droitwich (Free)’ at the checkout and our sales team will contact you to advise when your order can be collected or ring our sales team on 01905 791876

We strongly recommend you order in advance of arrival to ensure we have your goods picked and packed for collection.

Orders made after 4pm will be made available for collection from 9am the following working day. Click for more information on customer collections.

EU and International Shipments

We deliver in the UK, EU and Internationally – delivery costs will be calculated at checkout using the most appropriate delivery method for your order.

If you would any further information on Global delivery charges, please contact our export sales team at [email protected]

  • From 1st July 2021, all commercial goods imported into the EU will be subject to VAT.  The VAT exemption at importation of small consignments of a value up to EUR 22 will be removed, these shipments will now be subject to VAT. The customs declaration will be provided by the carrier and all relevant duties and VAT are the responsibility of the customer at the prevailing local rates.
  • Orders received from the EU, Eire and NI are now subject to customs clearance fees & documentation charges. The export fee will be advised and charged prior to despatch of your order.  Reddiseals terms of delivery are on a DAP basis (delivered at place).  This is via our chosen delivery partners who are responsible for the delivery of the goods including transport costs to the named destination.
  • DAP terms exclude import duties and taxes at point of delivery if applicable. The costs of carrying out all the necessary import formalities are expressly excluded and these charges, if applicable would need to be paid at destination by the customer prior to the release of goods and onward from the delivery company.

Returns

If you are not entirely satisfied with your purchase, we’re here to help.

Business Customers – we may accept the return of goods from you within 28 days of delivery, subject to prior arrangement, agreed handling charges and the receipt of goods which are fit for resale. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and conditions will apply (clause 11.1 and 13).

Consumers – generally have the right to return goods within a period of 14 working days (a cooling-off period), beginning with the day after the item is delivered. We can accept the return of complete product, which is unused and in a fit-for-resale condition. We cannot accept returns of goods that are manufactured to consumer/customer specification, unless deemed faulty. Terms and Conditions may apply (clause 11.2 and 13.11).

To be eligible for Returns, we ask all customer and consumers to make a prior arrangement via customer services email,  or calling 01905 791865

Your item/s must be unused and in the same condition that you received it. Returned item/s must be in the original packaging. Your item needs to be accompanied by a receipt or proof of purchase and completed returns form available here.

Dependent on the nature of the return a handling charge may apply. Details will be given upon initial contact with our customer service team.

Shipping
You will be responsible for paying for your own shipping costs for returning your item (unless the goods are defective). Some Consumer customers will be entitled to a refund, subject to our terms and conditions (see clause 13). Any additional costs incurred by Reddiseals to returns the goods will be deducted from your final refund unless clause 13.11.7 of our terms and conditions applies.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, our customer services team will initiate a refund, where relevant, to your credit card, or original method of payment. Terms and conditions will apply (clause 13).

Returns form
Download our returns form

Please view our full terms and conditions.

Contact Us
If you have any questions on how to return your item to us, contact us.

Reddiseals
Building 3, Ten Acres, Unit 1
Berry Industrial Estate
Droitwich
Worcestershire
WR9 9BG
United Kingdom

01905 791876
[email protected]